1. What is the Patient Portal?
2. How do I get my prescriptions refilled?
3. Do I need a referral from my family doctor prior to my appointment?
4. What do I need to bring when I come to see my doctor?
5. Should I bring a family member to my appointment?
6. Will my insurance cover the costs of my tests?
7. Will the results of my test be sent to my family doctor after my procedure?
8. Which hospitals do your physicians participate with?
9. I have a question about my bill. Who should I call?
10. What forms of payment do you accept?
11. Do you take my insurance?
12. How long do you keep records?
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The Patient Portal is a website where you can log in to see your medical records, request a refill, and send a message to our staff. When there is a message from us waiting for you in the portal, you will receive an email, prompting you to log into the portal using the account information you set up when you registered. If you are on our portal, this will become our primary method of contacting you. Please ask us about the portal at your next appointment.
To visit the portal, click the button to the right. If you need help, there are instructions available by clicking the button to the right. If you need additional assistance, please call our office.
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We refill requests that are sent to us from your pharmacy. If you need a refill, please contact your pharmacy and they will send us a request or use your portal to send us a request. PLEASE DO NOT CALL US FOR A REFILL! If you are out of refills at your pharmacy, call our office to make an appointment to have your cardiologist review your condition.
Yes, you are responsible for insuring that your PCP (Primary Care Physician) is aware of your appointment here and that the appropriate referrals get sent to us prior to the visit. This will enable us to prepare for your visit and schedule appropriately.
All of your medications and over the counter drugs that you are taking in their original containers, your insurance card(s), a picture ID, your copayment, and any other medical information that may be helpful for us to review.
The choice to have a family member present is a personal one. If you don't feel well or are having symptoms that cause you concern, please consider having a friend or family member come with you. It can be very helpful to have someone you trust listen to the doctor's instructions with you.
We will file claims with your insurance company and, if we participate with their plan, will apply payments and adjust non-allowed charges on your account. You will be responsible for any deductible, copayments, coinsurance or services deemed payable by the patient. If you have questions concerning how much of your deductible has previously been met, or how your copays are determined, please contact your insurance company directly at the customer service phone number on the back of your insurance card.
Yes. We make every effort to keep your primary care provider informed about your treatment. We realize that your most successful prognosis results, in part, from your primary care physician and your specialists working together.
Our doctors are visible at Chippenham Medical Center, Johnston-Willis Hospital and St. Francis Medical Center.
Our business office is onsite and always prepared to answer your questions. Please call them at (804) 560-8828.
We accept cash, check, MasterCard, VISA, Discover, and American Express. You can pay in person or online by clicking ONLINE PAYMENT here.
We participate in all major insurances and 99% of the smaller ones. We are not current participating providers for CareMore.
We will maintain medical records for ten (10) years.